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Insurance and Payment Information
People's Clinic is successful in part because there is an expectation of accountability. We pledge to provide excellent primary care to our patients, making every attempt to keep the cost to a minimum. In return we expect our patients to help us with the cost of providing their care by keeping up with their bills. People's Clinic and our patients should be mutually accountable so we can provide the best possible care.
Methods of Payment
Sliding Fee/No-Insurance Patients
- People's Clinic is not a free clinic, but rather a sliding fee clinic. You may be charged a minimum fee of $20 or 50%, 75% or 100% of the fee schedule based on household income.
- In-house laboratory testing, injections and medication will be charged in addition to the visit fee.
- A copy of the Sliding Fee Schedule and Clinic Fees are posted and available at your request.
- The patient is required to make at least some payment on each visit. We accept cash, checks and money orders.
- Patients with a bill of greater than $50 will be expected to pay least $10 at EACH visit to reduce their balance. If there are no visits during a month, the patient will still need to make a $10 or more, payment on their account each month.
- Patients with a bill of greater than $100 will be expected to pay at least $15 toward the reduction of their balance on EACH visit. If there are no visits during the month, a payment of $15, or more, must still be made on the account each month.
Insurance Coverage: Private Insurance, Molina, DSHS & Medicare
- Co-payments are expected at the time of service. Please be prepared to make your co-payment when checking in at the front desk. Your health plan may make you responsible for deductibles and non-covered services. People's Clinic is contractually obligated to collect these amounts.
- It is a violation of your contract not to pay your co-payment when being seen at the clinic. That payment may represent as much as 50% of the total reimbursement.
Medicare
- We accept Medicare Assignment.
- Each Medicare patient is responsible for payment of the yearly deductible AND 20% of the charges allowed by Medicare. Medicare pays 80% of your allowed amount. We bill you directly the 20% balance, and the remaining balance Medicare does not cover.
Patient Responsibilities
- Please bring your insurance card or coupon to every visit. We need to know if you have changed your address, telephone number or insurance plan. We will copy your card at each visit.
- Your insurance coverage is a contract between you and your insurance company and it is your responsibility to know the limits and benefits. It is your responsibility to check with your insurance plan and us to be sure they consider us as a participating provider.
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If your insurance denies payment for services rendered for any reason, we will bill you the remaining balance directly and payment is expected within 30 days.
- Your insurance company may reimburse only part of
your claim if:
- You have not met your deductible
- Our fees are above their UCR (usual customary rate).
- Your policy does not cover the service rendered.
- The patient is not covered at the time of service
Laboratory Tests
Laboratory tests not available within the clinic are referred to Pathology Associates Medical Laboratories (PAML). For patients meeting income guidelines, a 75% discount on laboratory fees may be extended through the clinic. It is at the sole discretion of PAML to set a payment fee schedule for patients. They may request payment at the time of service or bill patients separately. It is the patient's financial responsibility for all laboratory testing and fees.
X-rays, Scans and other Imaging Testing
We refer all our x-ray and imaging tests to Inland Imaging. It is at the sole discretion of Inland Imaging to set a payment fee schedule for patients. They may request payment at the time of service or bill patients separately. It is the patient's financial responsibility for all x-rays, scans and imaging testing.
Referrals
People's Clinic may need to refer patients to another provider or facility for care that is beyond the scope of our facility. We will indicate to that provider your ability to pay, but it is at the sole discretion of the consulting clinic or provider to determine their fees. It is the patient's financial responsibility for all charges incurred from a consultant.
Appointments
- We are not a walk-in clinic. All visits must be scheduled. We require you to come to your appointments early, on time, or call the Clinic 24 hours in advance to cancel or reschedule if an appointment cannot be kept.
- If you are more than 15 minutes late for an appointment, we may have to reschedule you on a future date.
- After three no-shows for appointments, we may ask patients to find another clinic to manage their healthcare.
We understand there sometimes are circumstances that may warrant an extended payment plan. Please call our administrative office at (509) 755-7624 if you are requesting consideration.
We make every effort to process your charges and payments efficiently. In the event an error does occur, please bring it to our attention as soon as possible. Our administrative office is available to assist you Monday through Friday during the hours of 9:00 am to 4:00 pm at (509) 755-7624.